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Payment Processing Specialist

Company Name:
HomeServe
### Job Description
_Position Overview:_
The Payment Processing Specialist is a dedicated, detail-oriented analytical thinker with the ability to multi-task. The Payment Resolution Specialist must have excellent problem identification and resolution skills, with an investigative nature. The ideal candidate should be well rounded, with the ability to work individually and on a team. The primary responsibility for this role is to partner with the Billing Analyst and Billing Analytics Manager to investigate, handle and process payment exceptions.
_Detailed Responsibilities:_
Investigation of potential payment processing.
Manual entering of enrollments.
Creation and distribution of appropriate customer notification.
Generate and maintain payment tracker
Maintain relations with Contact Center in Chattanooga, TN regarding customer payment information.
Maintain and uphold confidentiality standards
Provide timely, effective communication on the status of all processes
Identify opportunities to streamline processes
### Skills/Requirements
_Qualifications:_
Associate's degree in Mathematics, Accounting, or Business
Strong analytical and problem solving skills
Ability to follow up on pending issues and meet deadlines
Experience in investigating problem payments
Open to change and willing to learn new skills
Capability to multi-task and juggle priorities
Possess strong organizational and time management skills
Ability to work independently as well as part of a team.
Good communications skills (Written & Oral)
Experienced with MS Office Suite -
Intermediate MS-Excel, Word skills required
_In return we offer_
Competitive compensation
Career development and advancement opportunities
Business-casual attire throughout the week
Friendly, open and team oriented work atmosphere
Excellent benefits including generous medical, vision, dental and life & disability insurance
401(k) plan with a company match
HomeServe is an Affirmative action-equal opportunity employer

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