Partner Contact Center Sales Manager
Company Name:
HomeServe
### Job Description
HomeServe USA is a leader in supplying homeowners with worry-free warranty services that provide peace of mind. Our incredible growth rate is fueled by a dynamic team of individuals who value teamwork, collaboration and providing exceptional customer service while maintaining a work atmosphere that's fun and friendly. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Germany, Italy, Canada and Spain. We're strong, stable and growing.
The Partner Contact Center Sales Manager, reports to the SVP, Account Management - and is responsible for leading and supporting the company's Sales through Service (StS) channel. StS is a program where our affinity partners sell HomeServe products in their call centers. This high-impact position works closely with decision makers to help us exceed the budgeted expectations of the StS channel.
_Detailed
Responsibilities:_
Collaborate closely with internal teams, including marketing, customer service, and IT to launch all StS programs successfully
Conduct performance analysis of partner StS programs and present results and strategic insights to partner and company leadership teams
Continually improve sales performance by script reviews, call monitoring, and reviewing agent performance
Create and administer monthly incentive programs which increase sales performance
Recommend and implement growth strategies that achieve maximum returns
Manage to the monthly and yearly sales forecast and budget for the StS channel
Conduct training at utility partner sites and provide coaching and support
Partner with our internal compliance committee to ensure all compliance measures are followed by our utility partners in the StS channel
Conduct sales and compliance audits to ensure the most updated information is conveyed to customers by the utility call center agents
Work with our internal call center team on call transfer performance and scripting
Create and distribute reporting on the channel both internally and to the partners
### Skills/Requirements
Bachelor's degree in business or related area
A minimum of 5-7 years of call center operations and sales experience
Demonstrated success in establishing and managing long-term client and internal relationships and influencing others to attain goals/objectives
Strong business acumen and customer focus
Computer literate; intermediate Word, Excel and PowerPoint skills
Able to travel up to 30% of the work week consistently throughout the year
This position will be based in our offices in Norwalk, CT
Desired skills:
Utilities industry experience is a plus
Superior organizational and planning skills
_In return we offer_
Competitive compensation
Career development and advancement opportunities
Business-casual attire throughout the week
Friendly, open and team oriented work atmosphere
Excellent benefits including generous medical, vision, dental and life & disability insurance
401(k) plan with a company match
HomeServeUSA is an affirmative action and equal opportunity employer. Estimated Salary: $20 to $28 per hour based on qualifications.
HomeServe
### Job Description
HomeServe USA is a leader in supplying homeowners with worry-free warranty services that provide peace of mind. Our incredible growth rate is fueled by a dynamic team of individuals who value teamwork, collaboration and providing exceptional customer service while maintaining a work atmosphere that's fun and friendly. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Germany, Italy, Canada and Spain. We're strong, stable and growing.
The Partner Contact Center Sales Manager, reports to the SVP, Account Management - and is responsible for leading and supporting the company's Sales through Service (StS) channel. StS is a program where our affinity partners sell HomeServe products in their call centers. This high-impact position works closely with decision makers to help us exceed the budgeted expectations of the StS channel.
_Detailed
Responsibilities:_
Collaborate closely with internal teams, including marketing, customer service, and IT to launch all StS programs successfully
Conduct performance analysis of partner StS programs and present results and strategic insights to partner and company leadership teams
Continually improve sales performance by script reviews, call monitoring, and reviewing agent performance
Create and administer monthly incentive programs which increase sales performance
Recommend and implement growth strategies that achieve maximum returns
Manage to the monthly and yearly sales forecast and budget for the StS channel
Conduct training at utility partner sites and provide coaching and support
Partner with our internal compliance committee to ensure all compliance measures are followed by our utility partners in the StS channel
Conduct sales and compliance audits to ensure the most updated information is conveyed to customers by the utility call center agents
Work with our internal call center team on call transfer performance and scripting
Create and distribute reporting on the channel both internally and to the partners
### Skills/Requirements
Bachelor's degree in business or related area
A minimum of 5-7 years of call center operations and sales experience
Demonstrated success in establishing and managing long-term client and internal relationships and influencing others to attain goals/objectives
Strong business acumen and customer focus
Computer literate; intermediate Word, Excel and PowerPoint skills
Able to travel up to 30% of the work week consistently throughout the year
This position will be based in our offices in Norwalk, CT
Desired skills:
Utilities industry experience is a plus
Superior organizational and planning skills
_In return we offer_
Competitive compensation
Career development and advancement opportunities
Business-casual attire throughout the week
Friendly, open and team oriented work atmosphere
Excellent benefits including generous medical, vision, dental and life & disability insurance
401(k) plan with a company match
HomeServeUSA is an affirmative action and equal opportunity employer. Estimated Salary: $20 to $28 per hour based on qualifications.
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