Senior IT Infrastructure Engineer (Systems Administrator)

Company Name:
### Job Description
HomeServe USA is seeking a talented and motivated Senior Infrastructure Engineer at our HQ in Norwalk, CT. This role will play an important part in shaping and influencing multiple IT strategies and will be a key player in designing and developing systems to support the company's rapid growth. The role is full of interesting challenges and lends itself to an individual who wants to expand their technical abilities with an eye towards their future and the continued success of our business. Sound like you? or someone you know who is looking to take their career to the next level?...then we want to talk ASAP!
Our incredible growth rate is fueled by a dynamic team of individuals who value teamwork, collaboration and providing exceptional customer service while maintaining a work atmosphere that's fun and friendly. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Germany, Italy, Canada and Spain. We're strong, stable and growing!
The Sr. Infrastructure Engineer will be responsible for effective provisioning, installation, operation and maintenance of all systems hardware and software which support the current and future needs of the business. Day-to-day, the optimizations and performance of the infrastructure and systems allow HomeServe USA to achieve its rapid growth. This is a critical IT Infrastructure function, so the candidate must have extensive experience in virtual environments, Storage Area Networks, Windows core server software, backup technologies, backup strategies, cloud services, and data center server infrastructure.
The focus of the Sr. Infrastructure Engineer will entail the engineering and support of all the virtualized and physical servers across multiple data centers, and additionally administer the operating systems and core applications while ensuring the environment is managed to meet best practice standards and agreed service availability (SLA's).
Assist with maintaining the enterprise virtualization environment (VMware), including troubleshooting, performance monitoring and optimization, capacity and continuity planning.
Assist in the planning, design, and implementation of new virtualization technology solutions. Ensure company standard server technology policies are being followed by all business groups.
Interact with hardware and software vendors to ensure timely resolution to any issues or outages.
Ensure servers and applications meet proper performance, security and capacity standards. This includes effective backup strategies, and patching.
Develop new or maintain existing systems based on given criteria.
Participate in problem solving and troubleshooting for the Windows Server environment and related applications.
Facilitate knowledge sharing by creating and maintaining detailed, comprehensive documentation and diagrams.
Mentor less knowledgeable/experienced Infrastructure team members as needed.
Maintain an expert level of knowledge in area of expertise by maintaining certifications current, attending seminars or though other related activities.
Work with the IT Infrastructure team to ensure the quality of coordinated projects and business needs.
Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution.
Participate in project planning, design and maintenance of IT Infrastructure.
Researching and sourcing new technologies, providing architectural advice/recommendations to IT management and steering committee's to improve the infrastructure environment.
Participate in an on-call rotation for support of systems outside of normal business hours.
Assist in the DR (Disaster Recovery) planning of a multi-site Virtualization and Storage infrastructure along with DR planning for local sites where IT Infrastructure equipment present.
Assist with the planning and deployment of infrastructure security measures.
Analyze existing operations and make recommendations for the improvement and development of the relevant IT systems.
Participate in Post-Mortem meetings to discuss any outage occurrences, develop safe guards and, where appropriate, implement any recommended changes to avoid reoccurrence.
### Skills/Requirements
University degree in the field of computer science, engineering or information systems
A minimum of 7 years of strong technical IT infrastructure/systems experience with good experience in virtualization technologies, with proven analytical, evaluative, and problem-solving abilities
A minimum of 5 years of systems administration either on an individual or team basis where you were responsible for the planning, developing, and/or maintaining systems hardware and software
Advanced knowledge in Windows Server and networking technologies such as Windows 2008, Active Directory 2008 and Exchange 2010 / 2013
Advanced knowledge in Windows Server patching software and strategy
Advanced knowledge in server backup technologies and strategy
Experience in SAN storage technologies and integration with VMware, specifically with Dell Equallogic and EMC VNX
Advanced knowledge of systems administration, optimization, and industry best practices in general
Advanced experience in deploying Windows Server technologies such as Server 2008, SQL server, etc. on VMware and the optimization of these platforms
Advanced experience in system and network management and monitoring tools such as What's Up Gold, Veeam Monitor and v-COPS
Advanced experience and knowledge in scripting languages such as PowerShell, Perl and VBScript.
Advanced knowledge of Citrix Xen App and XEN Desktop (VDI) and the ability to administer the environment
Advanced knowledge of DNS, DHCP, SMTP, SNMP and other TCP/IP protocols and services in support of the virtualization and storage technologies.
Exceptional customer service skills, in addition to extensive experience working in a team-oriented, collaborative environment
Capable of accomplishing tasks with minimal supervision
Excellent written and verbal communication skills with the ability to effectively interact with all IT Infrastructure groups
Ability to effectively prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
Understanding and application of ITIL principles and practices, and how they relate to the goals and objectives of the organization
Continually update and maintain, where necessary, all related documentation, technical or otherwise, for new and existing systems. This is to include inventory, change control, or process functionality documentation.
Desired Skills:
Certification in ITIL
VMware VCP Certification
MS Certifications such as MCP, MCITP, MCSE, MCSA
CompTIA A+ and/or Network+
Experience working with Citrix VDI, thin-clients, or other virtualized environments
Expert knowledge or working knowledge of Dell and Cisco UCS Intel based server hardware and deployment
Expert knowledge or working knowledge of supporting non-Windows operating systems in a virtual environment
Good understanding of virtualization platforms beyond VMware such as Citrix, KVM, Hyper-V
Knowledge and understanding of enterprise-class solutions in storage and networking such as Dell Equallogic, EMC VNX, Data Domain, Cisco UCS, and Cisco Nexus
Experience dealing with vendors for providing timely solutions as required by their support contracts
Knowledge and understanding in adhering to company policies and procedures, such as the use of RFCs, procurement procedures and asset tracking.
In return we offer:
Competitive compensation and benefits
Career development and advancement opportunities
Relaxed business attire throughout the week
Friendly, open and team oriented work atmosphere
Excellent benefits including medical, vision, dental and life & disability insurance
401(k) plan with a company match
HomeServe USA is an affimative action equal opportunity employer.

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