Sr Account Manager
Company Overview:
HomeServe is a Great Place to Work, and while we're biased, we're not just saying that.
We're proud to have been certified as a Great place to Work the last three years.
What does HomeServe do and what makes it so great? Well, we're glad you asked! We put people at the heart of everything we do.
That's priority number one for all of us.
For the 4.
7 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems.
With over 1,000 municipal and utility Partners, that means providingtheircustomers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met.
And for the more than 2,500 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none.
At HomeServe, everyone is welcome.
We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.
No matter your role at HomeServe, you're part of a growing global team that's collectively working to make home repairs and improvements easy.
From our businesses in the U.
S.
and Canada, to those in the U.
K.
, Belgium, France, Japan, Portugal and Spain, we have a shared vision to be the world's largest, most trusted provider of home repairs and improvements.
Our ambition is to do every job, in every home.
Position Overview:
As a Senior Account Manager at HomeServe, you'll develop and strengthen relationships with utility partners by understanding their needs; remaining in regular, thoughtful, contact; and by functioning as their advocate within the organization.
You'll support partners by providing them information about their performance through various reports, addressing escalated customer support issues, and managing the marketing material approval process.
Maintaining a balanced approach to partner relationships is critical to this role and requires the capability of knowing how to communicate corporate initiatives to achieve partner buy-in.
Additionally, you'll identify growth opportunities with existingpartners, network within the partneraccountand industry, and leverage internal knowledge to benefit your partners.
You'll achieve this by building strong internal relationships with various departments within the organization including marketing, operations, IT, customer service and our contact center.
This high-impact position reports to the Director of Account Management and is an integral part of the organization.
We're looking for someone solution-oriented and that really wants to listen, address concerns and make things happen.
Self-starters thrive in this role, especially when they understand the value of working as a team.
Responsibilities include but are not limited to:
Assemble and review monthly partner reporting and some ad hoc reporting needs that may arise Review and assemble marketing reports, highlighting any key performance trends Highlight marketing budget forecast deficits and implement tactics to overcome the gaps Assemble, and in part make, formal and informal presentations on new services, products, channels, and territories to partners Support the team in preparing reviews of partner performance for internal and larger partner presentations Takes ownership of smaller accounts preparing and presenting quarterly partner business reviews Work cross-functionally to implement keys components of a partner project Investigate and resolve partner escalated consumer issues and complaints Work with internal and external teams to steer proposed marketing campaigns through the approval process and negotiate any changes with our partners Review proposed marketing creatives and suggest any necessary changes, highlight key areas of concern, and offer solutions to any potential problems Work with internal and external teams to steer proposed marketing campaigns through the approval process Execute additional product placement, territory expansion and revenue growth with partners Manages others as assigned
Qualifications:
Bachelor's degree A minimum of 5 years of account management in marketing, advertising, or consulting Strong interpersonal, communication, and presentation skills Ability to manage multiple, competing priorities Superior organizational, planning and project management skills Intermediate Word, Excel and PowerPoint skills Able to travel up to 20-30% consistently throughout the year Desired skills:
Continuity, subscription or membership marketing experience Advanced Excel experience, especially if as an analyst Able to work in a fast-paced, dynamic, and growth oriented organization Excellent written and verbal communications skills Comfort with public speaking, crafting delicate messages via email and able to have a strong presence in a room P&L experience is a plus In Return, We Offer:
Competitive compensation Career development and advancement opportunities Friendly, open and team-oriented work atmosphere Excellent benefits including generous medical, vision, dental and life & disability insurance.
401(k) plan with a company match Eligibility to enroll in up to two HomeServe coverage plans paid for by the company.
The salary range for this position is$75,000 - $100,000
10% annual bonus incentive eligibility.
HomeServe USA is an equal opportunity employer.
Recommended Skills Account Management Advertising Assembly And Installation Communication Consulting Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
HomeServe is a Great Place to Work, and while we're biased, we're not just saying that.
We're proud to have been certified as a Great place to Work the last three years.
What does HomeServe do and what makes it so great? Well, we're glad you asked! We put people at the heart of everything we do.
That's priority number one for all of us.
For the 4.
7 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems.
With over 1,000 municipal and utility Partners, that means providingtheircustomers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met.
And for the more than 2,500 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none.
At HomeServe, everyone is welcome.
We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.
No matter your role at HomeServe, you're part of a growing global team that's collectively working to make home repairs and improvements easy.
From our businesses in the U.
S.
and Canada, to those in the U.
K.
, Belgium, France, Japan, Portugal and Spain, we have a shared vision to be the world's largest, most trusted provider of home repairs and improvements.
Our ambition is to do every job, in every home.
Position Overview:
As a Senior Account Manager at HomeServe, you'll develop and strengthen relationships with utility partners by understanding their needs; remaining in regular, thoughtful, contact; and by functioning as their advocate within the organization.
You'll support partners by providing them information about their performance through various reports, addressing escalated customer support issues, and managing the marketing material approval process.
Maintaining a balanced approach to partner relationships is critical to this role and requires the capability of knowing how to communicate corporate initiatives to achieve partner buy-in.
Additionally, you'll identify growth opportunities with existingpartners, network within the partneraccountand industry, and leverage internal knowledge to benefit your partners.
You'll achieve this by building strong internal relationships with various departments within the organization including marketing, operations, IT, customer service and our contact center.
This high-impact position reports to the Director of Account Management and is an integral part of the organization.
We're looking for someone solution-oriented and that really wants to listen, address concerns and make things happen.
Self-starters thrive in this role, especially when they understand the value of working as a team.
Responsibilities include but are not limited to:
Assemble and review monthly partner reporting and some ad hoc reporting needs that may arise Review and assemble marketing reports, highlighting any key performance trends Highlight marketing budget forecast deficits and implement tactics to overcome the gaps Assemble, and in part make, formal and informal presentations on new services, products, channels, and territories to partners Support the team in preparing reviews of partner performance for internal and larger partner presentations Takes ownership of smaller accounts preparing and presenting quarterly partner business reviews Work cross-functionally to implement keys components of a partner project Investigate and resolve partner escalated consumer issues and complaints Work with internal and external teams to steer proposed marketing campaigns through the approval process and negotiate any changes with our partners Review proposed marketing creatives and suggest any necessary changes, highlight key areas of concern, and offer solutions to any potential problems Work with internal and external teams to steer proposed marketing campaigns through the approval process Execute additional product placement, territory expansion and revenue growth with partners Manages others as assigned
Qualifications:
Bachelor's degree A minimum of 5 years of account management in marketing, advertising, or consulting Strong interpersonal, communication, and presentation skills Ability to manage multiple, competing priorities Superior organizational, planning and project management skills Intermediate Word, Excel and PowerPoint skills Able to travel up to 20-30% consistently throughout the year Desired skills:
Continuity, subscription or membership marketing experience Advanced Excel experience, especially if as an analyst Able to work in a fast-paced, dynamic, and growth oriented organization Excellent written and verbal communications skills Comfort with public speaking, crafting delicate messages via email and able to have a strong presence in a room P&L experience is a plus In Return, We Offer:
Competitive compensation Career development and advancement opportunities Friendly, open and team-oriented work atmosphere Excellent benefits including generous medical, vision, dental and life & disability insurance.
401(k) plan with a company match Eligibility to enroll in up to two HomeServe coverage plans paid for by the company.
The salary range for this position is$75,000 - $100,000
10% annual bonus incentive eligibility.
HomeServe USA is an equal opportunity employer.
Recommended Skills Account Management Advertising Assembly And Installation Communication Consulting Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
